Shipping policy

📦 Shipping Policy

Thank you for shopping with ComfortAid. We're committed to providing a smooth and reliable shipping experience on every order.

🕒 Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Custom size orders may take 5–10 business days for processing.

  • You'll receive a confirmation email with tracking information once your order has shipped.

🚚 Shipping & Delivery

We currently ship within Canada and the continental U.S.

Estimated Delivery Times:

  • Ontario & Quebec: 1–3 business days

  • Other Canadian Provinces: 3–7 business days

📦 Carriers we work with: UPS & and Canada Post

⏳ Note: Delivery times may vary during high-volume periods or due to courier delays.

🌎 International Shipping

We do not ship internationally at this time.
For inquiries or special requests, please contact us directly at info@thecomfortaid.com.

💲 Shipping Rates

  • Shipping costs are calculated at checkout.

  • Flat-rate shipping may apply to some items depending on size and location.

  • Free shipping offers, if available, will be clearly stated on the product or during checkout.

📬 Order Issues & Lost Packages

If your package is delayed, lost, or arrives damaged:

  1. Contact us within 5 business days of the expected delivery date.

  2. Email: info@thecomfortaid.com with your order number and a brief description of the issue.

We'll work quickly to resolve any shipping problems.

🔄 Backorders & Partial Shipments

  • Items on backorder will ship once restocked.

  • Some orders may arrive in multiple shipments to ensure faster delivery.

📞 Need Help?

Have questions? We’re here to help!